Navatio Pharma Solutions provides 24/7 global Medical Information Call Center (MICC) services to support pharmaceutical and biotech companies in handling Adverse Events (AEs), Product Quality Complaints (PQCs), and Medical Inquiries efficiently.
Key Features of Our MICC Services
Global 24/7 Support
Ensuring continuous assistance across time zones
Multi-lingual Support
Catering to diverse global markets
100% QC for all calls/Emails/Fax etc
Maintaining high-quality compliance and accuracy
Qualified HCPs
Professional healthcare experts handling inquiries
Live Monitoring
Real-time supervision for enhanced safety
Follow-Up Calls
Ensuring complete case resolution
Customer Service Calls
Managing patient and HCP inquiries efficiently
Inbound Inquiries / AE / PQCs
Seamless handling of safety and product-related concerns